Friday, July 27, 2007

Lands' End

Dear Lands' End,
I object to being harangued by your back to school catalog, which arrived about three weeks after the school year ended. Three weeks?? Please give these kids and their parents a break and let them enjoy at least half of their summer before cranking up your advertising for the artificial consumerist back to school season.
I understand that Lands' End is in the business of selling clothes but everything has its natural ebb and flow, including retail. Your attempt to subvert this natural cycle by advertising earlier has done nothing but alienate this customer.
Sincerely,
(the letter writing crank)

The response:
Dear(letter writing crank),

Thank you for your message to Lands' End regarding when our catalogs go out.

We appreciate your interest and that you took the time to write us. Your comments will be forwarded to the appropriate department.

Please feel free to contact us any time you have additional comments.

Sincerely,

(the person with the unenviable job of reading complaint mail)
Internet Customer Service

Follow Up:
Dear (customer service rep),
Would you kindly ask the person in the appropriate department to write to me and explain why the decision was made to send out the back to school catalogs so early this year? And if they intend to do the same thing next summer.
Thank you,
(the letter writing crank)

I sent this with the understanding that "forwarded to the appropriate department" is probably a euphemism for "tossed your letter in the garbage, you fruitcake"

1 comment:

Jen in FL said...

Pottery Barn Kids is in on it, too.